Privacy Policy

At Grandma Flo's Naturals ("we," "us," or "our"), we are committed to safeguarding the privacy and personal information of our valued customers. This Privacy Policy outlines how your data is collected, stored, used, and protected when you visit grandmaflos.com or purchase our handcrafted organic skincare and body care products.

1. Information We Collect

When you visit our store or place an order, we collect certain personal information necessary to fulfill your order and provide customer care:

• Order & Contact Information: Name, shipping address, billing address, email address, and phone number.
• Payment Details: Credit card payments are encrypted and processed through industry-standard gateway providers (e.g., Stripe). We never store your full payment card digits on our servers.
• Newsletter Subscriptions: First name and email address when you opt in to our VIP Deals & Newsletter program.
• Customer Service Inquiries: Messages, feedback, and support communications submitted via our Contact Us page.

2. How We Use Your Information

We use your information strictly to support your experience with Grandma Flo's Naturals:

• Processing and fulfilling your orders, including generating tracking numbers and sending shipping updates.
• Calculating accurate local sales tax and compliance.
• Sending welcome discount codes, exclusive VIP sales, and organic skincare tips (for opted-in subscribers).
• Responding to your customer service questions and feedback.
• Protecting our site from automated brute-force attacks or unauthorized file tampering.

3. Payment Security & Encryption

All transaction traffic is protected with 256-bit SSL encryption. Payment processing is handled by certified PCI-DSS Level 1 payment providers (Stripe). We do not rent, sell, or trade your financial or personal information to third parties.

4. Email Subscriptions & 1-Click Opt-Out

If you join Grandma Flo's VIP Circle, you will receive occasional promotional emails and generational wellness tips. You may opt out or unsubscribe at any time with zero friction by clicking the "Unsubscribe" link at the bottom of any email or visiting our Opt-Out Page.

5. Your Data Rights & Contact

Depending on your location (e.g., California CCPA or EU GDPR), you have the right to request access to the personal data we hold about you or request its deletion. If you have any questions regarding this Privacy Policy, please contact our support team: